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Year: 2011
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Why outsourcing professionals must stay in touch with the 99%
Governments are very capable of passing measures very quickly to restrict outsourcing if things get really bad - and they won't have any choice if the 99% demand it. All outsourcing stakeholders - buyers, providers and advisors - need to focus, more than ever, on helping organizations approach outsourcing as one supporting component of a holistic solution.Read More
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Reetika Joshi cranks up our BPO coverage
We're delighted to announce that Reetika Joshi has joined our full-time team to crank up our already cranky BPO and analytics coverageRead More
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Aird aired. Part I
Part I of the HfS Research interview with Dr. Charles Aird, Global and US Practice Leader for PricewaterhouseCoopers Shared Services and Outsourcing AdvisoryRead More
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Meet The Don of BPO (Part 2)
Welcome to Part 2 of the Don Schulman interview, where he talks to us about whether shared services are really dying, the changing role of advisors, and where he sees the BPO industry moving in the future, and what he means by "verticalizing the horizontal". Read More
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Not the Usual Suspects: HfS names its 2011 Offshore Challengers
HfS Research announces its 2011 Offshore Challengers: EXL Service, UST Global, MindTree, Hinduja Global Solutions, Hexaware, Intelenet Global Services, and L&T InfotechRead More
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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?
Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.Read More
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Be warned – there’s a complete end-end HRO schmooze-fest coming… to Atlanta!
The HR Outsourcing Association burns white-hot as it integrates the HRO buyers' group and the RPO Alliance into one star-studded, fully integrated cornucopia of HRORead More
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Is the outsourcing industry really still that clueless about cultural issues? Or high time to change that record…
In Brandi Moore’s “painful” interpretation of the joint research we did with Softek about Latin America as a sourcing destination, she manages to disparage an entire industry, ignore the facts, offer tired examples as brilliant self-aggrandizement, and demonstrate a poor understanding of her supposed field of expertise (culture). We often take a tongue-in-cheek approach to our coverage here, but we take the accuracy of our research and reporting very seriously.Read More
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A little summery “thank you” to all of you
Tune in, crank up the volume, or pop in your headphones in if you're in the office. A few summer memories from the HfS team, as we go sit on a beach for a couple of weeks... we really do appreciate all your support. You've been part of one heck of a journey (so far)...Read More
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HP: did it just rip off its Band-Aid?
Today marks a jolting and sobering inflection point to a global mega-business that was in serious danger of developing multiple-personality disorder. However, in one full swoop, Léo's sent his firm on a path where we can actually understand what HP's game-plan is all aboutRead More
