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Year: 2022
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Get ready to experience the Chief Experience Officer… meet Abby Godee Copy
HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community.Read More
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It is time to stop doing nothing. It is time to act. We must support H.R. 8.
Senators must move forward on this years-long legislative effort that would require background checks on all gun sales: H.R. 8.Read More
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A $600+ billion new services market going begging for attention
The growth of enrollment in self-insured employer plans holds the tremendous promise of systemic change in US healthcare without the drama of national politics. It opens new opportunities for service providers, technology enablers, and consumers. It will unleash new business models, better health outcomes, and potentially address the runaway train of healthcare costs.Read More
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Time for BPO to redefine itself as Business Data Services?
Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them. That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds.Read More
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Our world is spiralling out of control… we must be a bit smarter to get through this
All the excesses of the past 14 years are converging into a maelstrom of converging dynamics – the likes of which we have never experienced in such a worrying combination. The post-pandemic growth bubble has burst and we must open our eyes to the new reality of our business environment. Anyone who claims they can see what the world will look like in a year simply isn’t human. Or isn’t a robot either… We must recognize these are highly abnormal times and grind through them.Read More
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Accenture, Infosys, TCS, Wipro, and LTI electrify the HFS Energy Top 10
I sat down with Josh Matthews, Practice Leader and the author of this report, to learn about the experiences and insights he gained working on the 2021 HFS Energy Top 10.Read More
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One must-have New Year’s Resolution…
It's 2022... let's not repeat 2021!Read More
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You must adapt for the future of work, folks
The future of work is right here!Read More
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Organizations must blow-up archaic leadership mindsets to stay relevant in post-pandemic reality
The old way of running businesses is fast eroding as we rethink what constitutes success and ambition. These are the roles – and leadership traits – that will make post-pandemic companies much more in tune with their strategic needs and align them to their business operationsRead More
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Five Lessons Humans must Learn to Defeat Pandemics
When it comes to pandemics, we seem not only to make the same mistakes but add in even more for good measure... so what can we learn from all this?Read More
