Fractal Analytics’ bets, on AI and machine learning as its future, are set to be bolstered with its new acquisition...Read More
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Accenture, Wipro, TCS and Cognizant lead the HfS 2016 Mortgage As-a-Service Blueprint
Announcing the findings of the HfS 2016 Mortgage As-a-Service Blueprint - The concept of delivering mortgage As-a-Service, using plug and play digital business services is still in its infancy.Read More
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The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday.Read More
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EXL Wants Insightful, Quantifiable Results (IQR) In BFS Analytics
The acquisition of IQR brings some interesting downstream opportunities for EXL.Read More
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Wipro Digital Uses A Broad Brush To Paint A Digital Picture, With Promising Examples In Banking
The mantra that this group articulated is to think it - design it - build it – run it. Wipro has traditionally been associated with the last two of those battle cries, and is making investments and efforts to climb up the ladder on the first two.Read More
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Will Anyone Still Be Buying Analytics Services in 2021?
Service providers that want to stay in this business and win analytics services business in 2021 need to be prepared for the changes in the services industry overall.Read More
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IBM’s Watson is coming of age
IBM’s Watson has come a long way since winning a Jeopardy contest in 2011.Read More
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What kind of RPA symphony is your shared service center running?
Capturing the essence of the two practitioner experiences from global in-house centers, we have the following approaches to getting started with RPARead More
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Ramyam and Arvato – Raving Fans or Raving Mad?
Arvato just announced its acquisition of Bangalore-based Ramyam Innovation Lab, whose stated mantra is to make customers “raving fans” by enabling contact center staff to have valuable customer information at their fingertips.Read More
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EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
