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Category: Business Process Outsourcing (BPO)
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Did Genpact Just Declare The End Of The Insurance Adjuster With OnSource Acquisition?
Genpact bought Massachusetts based OnSource, a property, scene and vehicle inspection specialist that has an insurance client base in the US.Read More
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HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank
It’s time to close the chapter on the legacy analyst industry that has lost its identity, independence and sense of purpose.Read More
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Getting into the Top 50!
I just wanted to repeat the advice I gave out last year about the report and the listRead More
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The New Rule of Outsourcing: Co-Learning on the Job
Today, “learning on the job,” is a critical activity to do all the time, as digital technologies and business models change the way we work, not a little, but quite significantly and often at a breathtaking pace.Read More
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Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More
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The services industry hokey pokey continues as inertia takes hold of many.
Comparison of the market position of the leading service providersRead More
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Catch up on the latest HfS data and forecasting research
An update on the latest HfS market sizing and forecasting, service provider market share researchRead More
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Accenture, Wipro, TCS and Cognizant lead the HfS 2016 Mortgage As-a-Service Blueprint
Announcing the findings of the HfS 2016 Mortgage As-a-Service Blueprint - The concept of delivering mortgage As-a-Service, using plug and play digital business services is still in its infancy.Read More
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So Market Boy! How will Brexit really impact the services market?
HfS discusses impact of Brexit on services marketRead More
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