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Category: Business Process Outsourcing (BPO)
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Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
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EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
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Genpact becomes the first provider to acquire an AI platform
Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.Read More
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How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery
Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansionRead More
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WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes
Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their DealsRead More
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The present and the future is… Robotic Business Outsourcing
Along comes the perfect new lever to unearth costs many had never thought possible to eliminate: RPA.Read More
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Wow… the UK really is becoming an attractive nearshore sourcing location
While the USA and China are no surprise as their host the world's largest economies and businesses, the UK is the surprise mover, as political conditions have created a more competitive market to invest in support services. Read More
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As 47% of enterprises seek to reduce their reliance on outsourcing… we’re going straight to digital
The industry has spoken and it's clear where they will invest - in partnerships that can accelerate the move to digital without all the painful and costly steps to get there. And the areas most primed to make this happen are where the staff have alreadyRead More
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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla
Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable Read More
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Time to walk Mike’s way… Salvino to run DXC
Mike Salvino to take the CEO role at DXCRead More
