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Category: Business Process Outsourcing (BPO)
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The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships
Private poll of 60 enterprise buyers at the NY HfS Summit yields a depressing state of affairs for current outsourcing relationshipsRead More
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Why even the Beeb needs sourcing standards
HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spendRead More
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Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance GroupRead More
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The future is about services, not software
Phil Fersht argues that most software products today have 10-50x the functionality clients need... hence the onus moves to how you work with it, more than which product you useRead More
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HfS data products get a Suvradeep-dive
HfS welcomes Suvradeep Bhattacharjee as Research Director, Market Insights and Data SolutionsRead More
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Images from FORA: A leadership panel spanning some serious brain power
Simply one of the best panel discussions. EverRead More
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Have we finally become an industry? Have we become the Digital Operations Industry?
After years of trying define ourselves, have we finally emerged as the Digital Operations IndustryRead More
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Meet F&A’s new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS
On the Knife’s Edge: Do F&A Service Buyers and Providers Really Want Transformation – Or Just RPA Arbitrage?Read More
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#NASSCOMBPM 2017: The Indian BPM industry graduates from biryani to bhuna, but needs to stop celebrating the past
Phil Fersht shares his takeaways from the 2017 NasscomBPM Summit in BangaloreRead More
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Infosys repeats history, but this time goes for a services man in Salil Parekh
The services winners of the last three decades have thrived on change, disruption, and uncertainty, which is exactly where the Infosys of 2018 and beyond needs to focusRead More
