- Search
Category: Business Process Outsourcing (BPO)
Preaching Process with Pramod: Genpact’s CEO discusses the New Relentless Economy, Part I
In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners.To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion Read More
How do you really define innovation?
Ask six people what represents innovation and you will get half a dozen answers. Three people discussing innovation will consist of a couple of people talking about two different things while the eyes of the third glaze over. Innovation is a term that epitomizes the semantic differential. But regardless of how it is interpreted, it is a very important element for potential buyers of BPO services.Read More
Practical outsourcing tips over a pint: legal advice from George Kimball
George has become one of the best known lawyers in the industry over recent years, representing both buyers and service providers on some of the largest and most pivotal engagements during his tenure at law-firm Baker & McKenzie, before recently joining the legal team at Hewlett-Packard.Read More
Are you achieving innovation? Share your experiences with us (please)
you are cordially invited to spend the next few riveting minutes of your life plodding through our latest surveymonkey utopia to air your experiences of achieving (or not achieving) innovation when you do some BPORead More
What is your basis of competition? Or what can you safely outsource?
When the core issue is purely cost-elimination, the aging theory was to focus on outsourcing non-core processes and retaining the core, however, HfS analyst Mike Atwood invokes some interesting theory that the old core/non-core argument isn't weighing up to much in this economy - it's more about making outsourcing decisions based on your basis of competition. Read More
BPO, SaaS and Cloud: Too many people aren’t seeing the bigger picture
Too many technical folks fail to view the bigger picture when it comes to Cloud. At a tactical level, when you look at solely hardware capacity solutions, it's hard to see beyond how it can impact businesses beyond creaking ITO-only deals. However, you really need to look at the convergence of BPO, SaaS and Cloud in a broader outsourcing context to start to visialize how these three pillars of business delivery can - and are - coming together in a blended outsourcing model.Read More
The New Relentless Economy: How quickly can Cloud blow-up the traditional outsourcing model?
It's clear the future potential of Cloud goes well beyond cost-savings generated by eradicating clunky, inefficient IT infrastructure. Cloud can harness the true benefits of SaaS delivery and BPO can plug the gaps may companies need to have business services delivered in a readily-available "as you need it" model. Look back two years to see how dramatically the climate has shifted and ask yourself "will enterprises hang aroundin this environment, or are we on a relentless spiral for productivity improvement?" Read More
New-generation HRO: a reverse maturity curve?
We sent our HRO diva, Mindy Blodgett, out to investigate where some of the leading minds are focusing in this post-recession environment, and her first port of call was with Erica Volini, one of Deloitte Consulting's leading Principals in the HR transformation field...Read More
The new relentless economy: why it’s time to stop being scared
People are scared right now – they feel threatened and are struggling to visualize where their careers are heading, where their organizations are heading, where the economy is heading. But why be scared? Shouldn’t we be filled with hope with this revitalized quest for improvement?Read More
Why innovation in global business operations is critical for survival
We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge. Read More
