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Category: Business Process Outsourcing (BPO)
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Why American firms are more progressive with outsourcing than the Europeans and Asians
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcingRead More
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Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…
Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing...Read More
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156 billion reasons why Lars and SAP were never meant to be
Lars leaving so quickly symbolizes SAP's struggle, in my mind, to change its culture and approach to disruptive business models. The economics of the cloud cannot print anywhere near as much money for our German friends as the current legacy ecosystem of clunky enterprises, whose IT managers simply do not want to invite change or disruption. If your clients don't want to change, why should you?Read More
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HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers
It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm's $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.Read More
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Accenture, Xerox and Cognizant make the Winners Circle to support October’s healthcare chaos
The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and CognizantRead More
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Why are so many enterprise buyers becoming HfS members?
Why are so many enterprise buyers becoming HfS members?Read More
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Dr Charlie airs the BPO potential of East Africa, Part 2
The exploits of "Dr Charlie", alias the Last King of Sourcing, Charlie Aird, who completes his diaries from his recent sabbatical to East AfricaRead More
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Join HfS for some serious onshore Momentum this September
Momentum 2013 is the inaugural industry event dedicated to one of the most politically-charged and compelling issues in the services business today – domestic sourcing of IT and BPO services in America. And, as you might suspect, HfS will be there stirring things up!Read More
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And here’s the 2013 Procurement Outsourcing Blueprint…
A big congrats to Accenture, IBM, Procurian, Infosys and GEP for making the Winners CircleRead More
