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Category: Business Process Outsourcing (BPO)
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Three make Winner’s Circle for Multi-tower HR Outsourcing: NGA, Aon Hewitt and ADP
HfS announces the first Blueprint Report in HR Outsourcing, with NGA, Aon Hewitt and ADP making the Winner's CircleRead More
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BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value propositionRead More
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East meets West in a cloudy love-match
The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSCRead More
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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t
While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big pictureRead More
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Industry analysts: a new world order is already coming
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already hasRead More
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You mean outsourcing’s not all about making big corporate profits? Meet Leila Janah…
One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.Read More
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We are HfS. Yes we are!
As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let's have a look back at how we got here as an industryRead More
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Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly differentRead More
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And what a week that was! Relive those Blueprint moments…
Thanks to all of you who made the effort be part of a great December networking escapade in the Big AppleRead More
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HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…
The emergence of more affordable Cloud based solutions is finally - after decades of disarray - making it possible for firms to stop starring into the HR abyss and start getting functional again.Read More
