- Search
Category: Global Business Services
-
If outsourcing were an employee, it would be fired… Part 1
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...Read More
-
Replay of the HfS/KPMG Banking & Financial Services webinar
Missed last week's Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy! Read More
-
Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet
Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.Read More
-
Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?
Accenture's dropping the term "outsourcing" from its strategy line is the most significant yet in terms of rebranding the outsourcing businessRead More
-
Cogny cogitates on a new industrial revolution
Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"Read More
-
HfS unveils the first Robotic Premier League Table
After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clientsRead More
-
BPO: Pronounced dead, but still very much alive
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.Read More
-
Outsourcing advisors must be governance experts armed with research if they want to survive
Advisors need to provider governance support and research in order to surviveRead More
-
Ready for the ultimate robotic process automation debate?
At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to askRead More
-
The Progressive BPO Train has left the Station – is IBM on it?
We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.Read More
