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Category: IT Outsourcing / IT Services
What to look for in a sourcing advisor
I am getting questions almost daily from buyers asking who/how they should approach selecting a third-party. It's becoming almost as important as which vendor to select. Read More
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The worst mistakes companies make when they evaluate BPO – and how to avoid them (Part I)
Yes, BPO can offer firms cost savings and the opportunity to add rigor and standardization to their processes. However, if you don't go about evaluating it correctly, you may never get the chance to find out Read More
Is India adapting to the Night Shift?
These health and social issues are very symptomatic of a developing economy like India - and my only surprise is the speed at which it is happening. Read More
