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Category: OneOffice
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Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…
Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? Read More
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BORN again… it’s Ritesh Idnani
Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil FershtRead More
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HFS predictions for 2020. Oh lord, not more… but you know you’ll read them anyway
sorry folks, but we have to do them too...Read More
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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
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Surviving to win in this “Have-to-Have” Economy
Identifying your customers’ have-to-haves is the only path to follow in this market, but only once they know what there areRead More
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As the industry churns Tom Reuner returns
Tom Reuner talks to us about his return to the analyst foldRead More
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After Groundhog Day… what happens next?
Listen to this replay of HFS Love, purely unfiltered, unsponsored real talk with real industry leaders to unravel the emerging landscapeRead More
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OneOffice is all about anticipating customer needs before they even know what they are…
OneOffice is all about putting the customer front and center by having end-to-end processes automated in the cloud enabling great AI to help you make winning decisionsRead More
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10 things to think about, if you want to be a more successful and genuine person in this emerging economy
I hope my ten learnings from the past year of bizarreness are worth a read...Read More
