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The expression barrier in outsourcing: say what you mean!
The expression barrier shows up in every relationship almost every day—and it is actually fairly easy to diagnose. An outsider will typically see it within minutes of observation. The cure, however, is elusive. If we could solve it, we could make a world of difference in this industry. Read More
Outsourcing marriage counselling… with Liz Campbell Evans
If your outsourcing relationship is on the rocks, one person who can provide some tried-and-trusted therapy is EquaTerra's Liz Campbell Evans Read More
New HfS Market Landscape: Is insurance BPO ready to grow up?
The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms' profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battle several regulatory and compliance requirements in the next few years. HfS Research's new market landscape report entitled "Is Global Insurance BPO ready to grow up?" discusses these issues at length. Read More
Cog and Gen getting it on? Naaaahhhhh
Lots of frantic noise this week that Cog has been making romantic overtones to Genpact - with India's press jumping on speculation. Like any other industry observer, you can certainly see lots of romantic potential here - Wall Street's darlings of BPO and ADM tying the knot to frighten the life out of Accenture, IBM, Infosys et al. HoweverI'm afraid this one just ain't gonna happen anytime soon Read More
Sal-sourcing in the real world, Part I
Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources. Read More
Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services
Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services Read More
Smart governance will avoid blow-ups
Ensure you have the right leadership to avoid potential disasters with your global sourcing strategy Read More
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Esteban Herrera: why I joined the Horses
Esteban Herrera, Research VP for HfS' buy-side enterprise sourcing practice, explains why he joined the "Horses" Read More
Renowned outsourcing advisor Esteban Herrera joins HfS as Research Vice President
Esteban Herrera joins HfS’ executive management team as Research Vice President for the firm’s strategic sourcing practice for buy-side enterprises. Herrera will drive a definitive research agenda that encompasses strategic advice, best practices and governance support across all aspects of IT outsourcing, BPO and shared services. Read More
Star analyst Euan Davis joins the HfS analyst stable
Six months to the day we launched a research organization, we're delighted to announce the first of several really exciting hires for our analyst team. Read More
