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Why AA’s investment windfall locks up the RPA market for the Big Three
There are three established leaders at the front of the RPA market and investors are convinced that RPA is the start of something much bigger for enterprises Read More
Concentrix gets up close and personal with Teleperformance with its Convergys acquisition
Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled up Read More
The definitive RPA product benchmarks: The overall picture across 359 superusers
HfS interviewed 359 super-users of RPA products (enterprises, advisors and service providers) across 40+ customer experience dimensions across the following 6 key dimensions Read More
You just can’t lose… with Chris Boos. Time for an AI reality check
Phil Fersht talks to arago Founder and CEO Hans-Christian Boos Read More
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Keep up-to-date with the finest change-agent research on RPA, blockchain, AI... and much more Read More
Accenture, IBM, Cognizant, Infosys, Wipro and TCS lead the first Digital OneOffice Blueprint
HfS releases the first official blueprint rating of leading service providers offering multi-functional OneOffice capabilities Read More
And time for a real Infosys Saliloquy…
Phil Fersht interviews new Infosys CEO Salil Parekh Read More
Finally the industry has credible RPA product benchmarks from 359 superusers
HfS Research releases the first credible RPA customer experience benchmarking research, covering the leading 10 products across 359 stakeholders Read More
The G2000 is still cost-obsessed, but getting there now depends on process robotics, predictive data, OneOffice alignment and a whole lotta pain
Sometimes ripping out the very fabric of what got you here is what you have to do to survive in the future Read More
The why, the what and the how of the HfS Digital OneOffice
The HfS Digital OneOffice operating framework is the HfS vision for the business operations endstate for #digital organizations Read More
