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HCL’s CEO CVK talks three lane growth strategy: Mode 1-2-3
HfS CEO Phil Fersht sits down with new HCL boss CVK to talk about the firm's approach to the changing tide of global IT services industry Read More
136 enterprise RPA users have spoken and 58% are positive about the business value
The 2017 HfS 'State of Automation Study' reveals the real impact of RPA from 136 enterprise installs Read More
Accenture Expands its Digital Frontier with Intrepid – Another Pearl in the String of Acquisitions
Accenture’s strategy goes beyond the ambitions of growing and maintaining the largest digital agency in the world. Read More
The Latest HR Power Tool … IoT!
IoT in workforce management can usher in unprecedented and significant business benefits, but only when the right capabilities are selected and potential risks and adverse outcomes are accounted for. Read More
The Market Outlook for Robotic Process Automation
Download Phil Fersht's state of the RPA market, presented at Blue Prism World London Read More
What GBS leaders can learn from the Rise and Fall of Empires
There is no value in painting GBS as black or white. Like almost everything in life, it has shades of gray. The most important question is ‘how can we make it better?’ Read More
The Dark Side of Shareholder Value: Its impact on the very people it’s designed to benefit
We need to rethink shareholder value and the integral link it has with the very element it seems to be bent on eliminating – people. Read More
Why have so many sourcing advisors failed with automation?
New findings from HfS' "State of Automation 2017" study shows an alarming lack of influence from sourcing advisors in the automation space Read More
A third of enterprises are making significant investments in RPA
New research from the HfS/KPMG 2017 State of Operations and Outsourcing Study reveals a third of enterprises are fully invested in RPA Read More
Off-Shore-Based Service Providers Look to Develop “Meaningful” Presence in the U.S.
Our research shows the there is a significant drop across the board in the move to “offshore” business and IT work – finance and accounting and HR, in particular. Read More
