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Welcome back to the analyst community, Saurabh Gupta
Saurabh Gupta joins HfS Research as Chief Strategy Officer, leading the global research analyst team Read More
Training for jobs that don’t yet exist: the AT&T story
How AT&T has been taking steps for the last two years to create the very workforce it needs to achieve its vision Read More
HGS Doubles Down on “Digi”
HGS focuses on a suite of solutions aimed at finding the right balance between digital and traditional customer engagement for a unified customer experience. Read More
Dodge Digital Disaster: Get Your Back Office Ducks in a Row
ESM is just one fundamental of the Digital OneOffice™ framework. A stop on a much larger journey to truly embrace digital transformation. Read More
Standards in automation? There’s only one Lee in the IEEE…
HfS analyst Phil Fersht sits down with IEEE automation stud Lee Coulter to talk about industry standards and de-mystifying the automation hype Read More
Blockchain’s Potential To Overturn The Way We Operate The BackOffice
Intra-company processes present an interesting use case for blockchain, although they don’t actually have many of the common characteristics of the most popular use cases. Why? Read More
How EXL is taking a “grassroots” approach for incremental digital transformation – for itself and clients
EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there. Read More
Another “SRO” Crowd for an AI Presentation, But at a Payroll Conference?
Back-office corporate functions such as payroll are in fact fertile ground for RPA and intelligent automation overall, given the preponderance of recurring manual tasks and transactions not dependent on person-to-person interaction. Read More
Recessions destroy jobs not robots
The largest inhibitor to the continued digital transformation of businesses and whole industries is, and will continue to be, a lack of skills Read More
Gartner: 96% of customers are getting real value from RPA? Really?
Why is Gartner hyping RPA beyond all realms of reality? Read More
