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  • Infosys is reaching for the sky with holistic automation strategy

    April 26, 2017 | Tom Reuner

    Infosys’ broad set of automation capabilities could evolve into a lever to get the stuttering sales engine running again Read More

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  • Why even the Beeb needs sourcing standards

    April 25, 2017 | Phil Fersht

    HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spend Read More

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  • WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes

    April 24, 2017 | Reetika Fleming, Melissa O'Brien

    Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their Deals Read More

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  • By golly, HfS hires Ollie…

    April 22, 2017 | Phil Fersht, Ollie O’Donoghue

    HfS has hired Ollie O'Donoghue as senior analyst for IT services Read More

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  • Revisiting the Intelligent Automation Continuum

    April 21, 2017 | Tom Reuner

    To help overcome the blurred perception, HfS did introduce the Continuum of Intelligent Automation to start discussions on the evolution and innovation in service delivery. Read More

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  • Simplify Blockchain by Refusing to Let Interoperability Issues Bog You Down

    April 18, 2017 | Christine

    Recent thinking suggests there are some shortcuts we can take to make better use of blockchains in the short term, as their development and adoption matures. Read More

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  • Digital, Cloud, SaaS and Automation Becoming Table Stakes When Choosing an IT Service Provider

    April 18, 2017 | Jamie Snowdon

    The most important selection criteria for choosing an external service provider for IT Services generally, and specifically when choosing an infrastructure management, application management and consulting/IT strategy provider. Read More

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  • The SaaS Buyers’ Guides: The Business Case for SaaS is no different from On-Premise

    April 17, 2017 | Khalda De Souza

    We have had analyst interviews directly with 200 SaaS buyers in the past couple of years, and their motivations for buying SaaS are not as strategic as we would have expected. Read More

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  • Automation will destroy, then save outsourcing: The industry has spoken

    April 15, 2017 | Phil Fersht

    Want the real unvarnished analysis on what's happening with automation in the world of outsourcing and operations? Quite the industry defining conversation was had at the recent HfS Summit in Manhattan Read More

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  • Familiarity breeds respect – for IT services firms…

    April 14, 2017 | Jamie Snowdon

    Familiarity Breeds Respect when buying IT Infrastructure Management Services Read More

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