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What Pokemon Go! can teach us about outcome-based performance management
The role of gamification in shift to higher quality and outcome-based performance management Read More
Here, there, automating anywhere… meet Mihir
HfS Chief Analyst Phil Fersht sits down with Automation Anywhere chief, Mihir Shukla Read More
HfS is named analyst of the year by our fellow professionals
Analyst relations pros voted for over 170 different individual analysts, and guess who won? Read More
Learn about our 2017 research plans: the Year of Making it Real
The HfS analyst team will share our 2017 vision for the industry and our plans for the 2017 HfS research agenda. Read More
It’s automation M&A time – Can the establishment suppliers risk not investing?
The market dynamics in the world of Intelligent Automation are hotting up. Two acquisitions within a single week and the market is awash with fresh rumors about more M&A.So what are the scenarios for the further market development in sourcing advisory and in Intelligent Automation? Read More
Has the WAHA Security Conundrum Been Cracked?
The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption. Read More
Blockchain Brings Us Into The Future, But Only After It Drags Up The Past: Interoperability Becomes An Actual Issue Again
The interoperability problems blockchain brings Read More
As-a-Service takes a really big wet bite out of traditional IT Infra Management Services
As-a-Services Takes a Big Wet Bite Out of Traditional IT Services Market Read More
So ISG bought Alsbridge. That happened
The last two large independent outsourcing advisors realized they needed to stop killing each other and would be far better off becoming one. Read More
Predictive HR Tech Capabilities I Hope to Hear About
Predictive analytics capabilities in HCM Read More
