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Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?” Read More
Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for Tesla Read More
We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved? Read More
Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligence Read More
Who are the leading IT and BPO services firms in EMEA?
HfS reveals the leading IT and BPO services firms in EMEA Read More
Outcome-based Contracts Are A Nightmare – Do Them Anyway
There's a lot of difficulty in negotiating outcome-based contracts, but your success in the as-a-Service economy requires you to do it Read More
The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday. Read More
Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community. Read More
The Hitchhikers Guide to Intelligent Automation, Part I
To learn more about the complexity around the notion of Intelligent Automation, HfS has launched the inaugural Intelligent Automation Blueprint. Read More
The HfS BPO Top 50: ADP, Xerox and Accenture lead the way
HfS reveals the leading 50 Business Process Outsourcing service providers by revenue Read More
