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The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy Read More
Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy? Read More
Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based model Read More
If anyone can, Barbra McGann can…
Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm Read More
Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years Read More
Murphy’s BPO Law
Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services Read More
Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
HfS leads analyst firms for value both in Europe and globally
The 2014 Analyst Value Survey canvassed the views of 1093 enterprises, analysts and vendor consumers of research Read More
How successful do you think you really are?
A truly frightening way to look at yourself... Read More
The Ten Tenets Driving the As-a-Service Economy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets Read More
