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The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy Read More
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Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy? Read More
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Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based model Read More
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If anyone can, Barbra McGann can…
Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm Read More
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Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years Read More
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Murphy’s BPO Law
Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services Read More
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Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
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HfS leads analyst firms for value both in Europe and globally
The 2014 Analyst Value Survey canvassed the views of 1093 enterprises, analysts and vendor consumers of research Read More
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How successful do you think you really are?
A truly frightening way to look at yourself... Read More
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The Ten Tenets Driving the As-a-Service Economy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets Read More
