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Year: 2017
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WannaCry emphasises the dire need for automation and cognitive in security
Too often, standards aren’t keeping up with the changing threat landscape - you’ll never collect the necessary data manually. Your automation investments must involve analytics to find patterns in the data so your team can take appropriate next stepsRead More
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A Moment of Transformation with the “New Sitel”
Here’s what I learned as one of the analyst community members that spent time with Sitel executives and 70+ clients and prospects at its 2017 Miami Analyst Day and corresponding Customer Summit this weekRead More
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Transforming the Digital Customer Experience—Four Ways to Move from Theory to Practice
Key themes that customer experience oriented companies can take away as they look to implement customer experience strategies within their organizations and in conjunction with their service providersRead More
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Stop sawing that plank with a fish: An RPA 101
While the parameters of the conversation were broad, there are four key takeaways that I’d be happy to share with you.Read More
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2017: The year of the “BandAid Economy” as the new digital world gets smarter and the old one just gets dumber
2017 will be the year of the “BandAid Economy” as legacy businesses fizzle out and smart digital businesses emergeRead More
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2017: The year people are forced to learn new skills… or join the Lost Generation
We have to become students again to avoid the quicksand of legacy executives no longer worth employing.Read More
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Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating modelRead More
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Four Golden Rules to save the Indian IT Industry from Trump
Barely two weeks into his presidency and the whole Indian IT industry is literally freaking out with Trump's new visa legislationRead More
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Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)
A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital OneofficeRead More
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See you at NASSCOM!
This promises to be the most interesting one yet!Read More
