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Year: 2017
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HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank
It’s time to close the chapter on the legacy analyst industry that has lost its identity, independence and sense of purpose.Read More
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Infosys gives up its American Dream
The firm now finds itself enduring perhaps the most difficult period of its history – and it could be poised to get a hell of a lot worseRead More
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Facing A Perfect Storm of Disruption. How is the Utility Industry Dealing with Existential Challenges?
In the HfS Blueprint Report for Utility Operations, we take a close look at how you can better find support for business model creation, IT/OT integration and customer experience improvement in engagements.Read More
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Here Cometh Cognitive Procurement with SAP Ariba and IBM joining forces
We are now seeing real commercial business applications getting serious about their cognitive potential, with the new announcement of SAP Ariba and IBM joining forces to cognify contracting and sourcing processes, as a start.Read More
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Recessions destroy jobs not robots
The largest inhibitor to the continued digital transformation of businesses and whole industries is, and will continue to be, a lack of skillsRead More
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Another “SRO” Crowd for an AI Presentation, But at a Payroll Conference?
Back-office corporate functions such as payroll are in fact fertile ground for RPA and intelligent automation overall, given the preponderance of recurring manual tasks and transactions not dependent on person-to-person interaction.Read More
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How EXL is taking a “grassroots” approach for incremental digital transformation – for itself and clients
EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there.Read More
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Blockchain’s Potential To Overturn The Way We Operate The BackOffice
Intra-company processes present an interesting use case for blockchain, although they don’t actually have many of the common characteristics of the most popular use cases. Why?Read More
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Dodge Digital Disaster: Get Your Back Office Ducks in a Row
ESM is just one fundamental of the Digital OneOffice™ framework. A stop on a much larger journey to truly embrace digital transformation.Read More
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HGS Doubles Down on “Digi”
HGS focuses on a suite of solutions aimed at finding the right balance between digital and traditional customer engagement for a unified customer experience.Read More
