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Year: 2017
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The offshore shift left part 2 – Q4 better be good…
Offshore providers continue to shift left as we wait for all the Q4 resultsRead More
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Meaningless data makes way for PCV: Pointless Crap Visualization…
HfS uncovers more rubbish visuals from analysts that make no senseRead More
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Talking Blockchain Business Models and Network Ownership With HCL
HCL sees a lot happening in security and privacy, as well as regulatory agencies stepping up to help businesses form some governance policies around blockchain.Read More
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The year of the HfS Infographic begins… in earnest
The IT Services Market Primer 2017Read More
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Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impactRead More
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HR Best Practice? Yeah, Right
HR practices truly are “best” when they directly support both a company’s target culture and their workforce strategies aimed at creating a great customer experience.Read More
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VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively.Read More
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Why the Time is Right to Evaluate Predictive Capabilities in HCM Systems
Predict all employee-related outcomes that materially impact business performance, understand why the outcome is likely, communicate why this insight matters, and determine and pursue the key actions neededRead More
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Salesforce Services Blueprint 2017: Leaders demonstrate commitment, dedication, and investment
What has changed since our 2015 analysis of Salesforce Services providers? Quite a lot..Read More
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BPO Market Primer – Watch This Space For the Update in April
We have here the companion primer cover the BPO market for 2015 to 2021Read More
