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Year: 2017
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From Designing to Doing: Enabling Design Thinking into Solutions and Results
The benefit of infusing design thinking into traditional consulting and outsourcing companiesRead More
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Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
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EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
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Ask the Experts: Security Gurus Offer Their Advice for Non-technical Buyers
It’s important for sourcing teams to get smarter about security themselves to lessen their dependence on domain experts for preliminary RFP screening and downselecting.Read More
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The offshore shift left part 3 – Q4 wasn’t that good…
New chart that updates to include Q4 revenuesRead More
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Supplier Relationship Management in 2017: It’s all about talent, standardizing processes, and RPA
Supplier Collaboration and the changing nature of the engagement between buyer and supplier is top of mind for many executives. This preempts the rise of Supplier Relationship Management efforts.Read More
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Overcoming Blockchain’s Obstacles to Adoption
Slow or late adoption is a symptom of a challenge, not the challenge itself. So let’s take a quick look at what might slow or stall adoption, and what to do about it.Read More
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It’s here, it’s real… it’s the 2017 RPA Blueprint deal!
HfS unveils the 2017 view of RPA software platformsRead More
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3 Reasons Why You Should Care About Our New Blueprint Market Guide: “Predictive Capabilities in HCM Systems”
The Blueprint Market Guide includes trends, themes and related implications for both buyers and solution vendors-what to watch as this emerging area continues to evolve and recommendations for driving business value and ROI from these capabilities.Read More
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IoT is only transformational to a point: we need to evolve to the Banking of Things to mine its true potential
Getting connectivity to things is the start. It will become interesting when connectivity of things is extended to the payment of things and ultimately to the commerce and banking of things.Read More
