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Category: OneOffice
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The why, the what and the how of the HfS Digital OneOffice
The HfS Digital OneOffice operating framework is the HfS vision for the business operations endstate for #digital organizationsRead More
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Accenture, IBM, Cognizant, Infosys, Wipro and TCS lead the first Digital OneOffice Blueprint
HfS releases the first official blueprint rating of leading service providers offering multi-functional OneOffice capabilitiesRead More
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Concentrix gets up close and personal with Teleperformance with its Convergys acquisition
Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled upRead More
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Tinker, experiment, explore, then disrupt: The Hyper-Connected Enterprise will be driven by Intelligent Automation.
The "Future of Work" is merely a phased transformation of the presentRead More
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It’s Bots-in-Seats as IBM, Cognizant, Accenture, TCS, Infosys and Tech Mahindra lead the HFS TOP 10 Cognitive Assistants
Chatbots are dead - long live cognitive assistantsRead More
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IBM, Accenture, Cognizant, Atos and HCL leading the Top 10 infrastructure and
So who’s winning the infrastructure and cloud war?Read More
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SYKES acquires Symphony becoming the first call center provider with significant automation capability
Call center provider SYKES disrupts the BPO industryRead More
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The cocktail of SAP (ERP), Qualtrics (UX), and Contextor (RPA): Tastes like the OneOffice, but lacks one critical ingredient – RPA experience
t appears that SAP is starting to mix a heady cocktail that enables its systems of record with the triple-A trifecta (AI, Analytics, and RPA) and embedded UX capabilities. Tastes like the OneOffice?Read More
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RPA will reach $2.3bn next year and $4.3bn by 2022… as we revise our forecast upwards
RPA (RPA plus RDA) reached $1.7bn in 2018Read More
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Accenture, IBM, Capgemini and Wipro lead the first application services Top 10
This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000Read More
