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Category: OneOffice
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Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative
HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and WiproRead More
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Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
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Fishing for digital dominance… meet Brian
Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agencyRead More
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When did you earn the right to stop learning new skills and abilities?
Have we entered an environment where everyone loves to talk about change, but most aren't actually doing anything about it?Read More
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How business and IT teams need to work together to develop real AI capability
The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guideRead More
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Genpact gets Right to the Point to bring the front and back office together… as OneOffice
We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.Read More
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Meet Rajesh… in the flesh
Phil Fersht caught up with TCS CEO at the NASSCOM event in MumbaiRead More
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Leaders embracing an infinite mindset can flourish during these times
With no defined time horizon, no clearly-defined rules, and with players that may enter and exit at any time, the primary objective of an infinite game is quite simply to keep playingRead More
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Digital Associates finally have their flaming platform
HFS examines the world of chatbots and their more sophisticated cousins, Digital AssociatesRead More
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Time to get taught… by Delaporte
Thierry Delaporte gives HFS the story behind the story on his most recent and surprising global adventure – becoming CEO of Wipro Ltd. Join us for the journey.Read More
