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Category: Artificial Intelligence
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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
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Welcome Ram… he’ll get you out of a jam
Ram Rajagopalan joins HFS' India operations as Consulting DirectorRead More
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IBM just changed the automation game. Hello Extreme Automation
The automation game just changed – and most of you barely noticed.Read More
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As the industry churns Tom Reuner returns
Tom Reuner talks to us about his return to the analyst foldRead More
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The OneOffice Data Cycle: Data is your strategy, automation your mindset, AI your autonomy
To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing.Read More
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Four mindset shifts to operate as OneOffice
To get to OneOffice is as much a mindset transformation as it is a technological one. Read More
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Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
